Returns & Refunds Policy

At Designer Clothing Shop, every piece is guaranteed authentic, new, and carefully selected. Our return and exchange policies reflect the exclusivity of our collections and our commitment to quality.

Domestic Returns — United States

• Returns are accepted within 14 days of delivery.
• Items must be unworn, unused, and in their original condition, with designer tags and packaging intact where originally provided.
• Items designated Final Sale, including socks, cannot be returned or exchanged, regardless of whether packaging has been opened, except where required by applicable law.

Domestic Exchanges

• We offer a one-time exchange for the same item in a different size, subject to availability.
• Exchange requests must be made within 14 days of delivery.
• If the requested size is unavailable, an eligible return will be processed as a refund.

Return Shipping — Domestic

Standard shipping within the United States is complimentary.

Customers are responsible for return shipping costs on eligible returns and exchanges. We recommend using a trackable, insured shipping service.

International Orders

International shipping is $75.

All international sales are final. We do not offer voluntary returns or exchanges for size, fit, personal preference, or change of mind, except where mandatory consumer protection laws provide otherwise, including the statutory cancellation rights available to consumers in the United Kingdom and European Union, as set out below. Claims involving defective, damaged, or incorrect merchandise will be evaluated under applicable law.

The $75 international shipping charge is non-refundable once an order has shipped, except where applicable law requires reimbursement of standard outbound delivery costs or otherwise mandates a refund.

United Kingdom Orders

Customers in the United Kingdom have the right to cancel their order at any time from the date of purchase up to 14 days after delivery, without giving a reason. If you cancel before your order has shipped, the order will not be dispatched, and any payments already collected will be refunded in accordance with applicable law. If you cancel after your order has shipped, you must return the item once received, in accordance with the terms below.

To exercise this right, contact us at info@designerclothing.shop. A model cancellation form is available on our website; you are not required to use this form, and any clear statement of your decision to cancel is sufficient.

You must send the merchandise back within 14 days after notifying us of cancellation. Please retain proof of dispatch, such as a tracking or postage receipt. Customers are responsible for the direct cost of returning merchandise following a statutory cancellation, unless the item is faulty, not as described, or applicable law requires us to bear those costs.

Returned merchandise will be inspected and verified against our pre-shipment documentation, including available photographic and video records, identifying details, and authenticity markers. We reserve the right to investigate discrepancies concerning the identity, authenticity, or condition of returned merchandise. Where permitted by applicable law, refunds may be reduced to reflect diminished value resulting from handling beyond what is reasonably necessary to inspect the merchandise. Suspected substitutions or fraudulent returns will be investigated individually.

Socks are designated Final Sale under our voluntary return policy. Where statutory cancellation rights apply, any hygiene-related exemption will be invoked only when the merchandise satisfies the specific legal requirements for that exemption.

We will process your refund without undue delay and no later than 14 days after the earlier of: (a) the date we receive the returned merchandise; or (b) the date you provide evidence that the merchandise has been sent back. Once we have processed your refund, the time required for the funds to appear in your account depends on your payment provider.

This section applies only to orders shipped to the United Kingdom. It does not expand the return rights available to customers in any other country except as set out below for European Union orders.

European Union Orders

Customers in the European Union have a statutory right to cancel their order within 14 days of delivery under EU consumer protection law, subject to variations in how individual member states have implemented that law.

The return procedures and merchandise-verification provisions described above apply to European Union orders, subject to applicable law. Refunds will be processed without undue delay in accordance with applicable EU consumer protection law. Where permitted, reimbursement may be withheld until we receive the returned merchandise or evidence that it has been sent back, whichever occurs first.

Customers are responsible for the direct cost of returning merchandise following a statutory cancellation, unless the item is faulty, not as described, or applicable law requires us to bear those costs.

As with UK orders, any hygiene-related exemption for socks or similar items will be invoked only when the merchandise satisfies the specific legal requirements for that exemption.

This section applies only to orders shipped to the European Union. It does not expand the return rights available to customers in any other country.

Damaged, Defective, or Incorrect Merchandise — All Orders

Every item is carefully inspected before shipment.

If an order arrives damaged, defective, or materially different from what was ordered, please contact us promptly at info@designerclothing.shop. We ask that you notify us within 48 hours of delivery where possible, though this is a preferred timeframe and does not limit any statutory right you may have to report a defect within a longer period.

To assist our investigation, please provide clear photographs of the merchandise, affected areas, original packaging, shipping label, and any visible damage to the shipping container.

We reserve the right to review shipment records, request additional documentation, coordinate with the shipping carrier, and require inspection of the merchandise before determining the appropriate resolution.

A report of damage does not automatically qualify an order for a refund or replacement. Claims are evaluated individually based on the available evidence and applicable law.

Nothing in this policy limits any consumer rights or remedies that cannot legally be excluded, including rights concerning damaged, defective, incorrect, or undelivered merchandise, and, for European Union and United Kingdom orders, rights relating to the conformity of goods that exist separately from the 14-day cancellation period described above.

Refunds — Domestic Orders

Once an eligible return is received and inspected, we will notify you of the outcome.

Approved refunds are issued to the original payment method, generally within 5–10 business days, or sooner where required by applicable law. Additional processing time may depend on the payment provider.

Our Commitment

Every claim submitted under this policy is reviewed against the documentation on file, including pre-shipment photographic and video records, and resolved on that basis.

For return, exchange, or order-related inquiries, contact:

Email: info@designerclothing.shop